Work with Us

About the Position

We are currently recruiting for an Executive Administrator (up to 12–18 month contract) and a permanent position. Our Executive Administrator plays an integral role providing high level administrative assistance to our stakeholders and supports our business units in various ways. We are seeking highly motivated individuals who are passionate about destination marketing and working with a truly unique organization. Whether you are experienced in Venue Management & Business Development (VMBD) or bring expertise in Destination Development & Marketing (DDM), we encourage you to apply. These positions offer a unique opportunity to contribute to our growing organization and be part of a dynamic and collaborative environment.

As a key member of the business unit, the Executive Administrator will lead, participate in, or oversee projects and administrative functions for senior executive members as they relate to the organization’s strategic priorities and business plan. This position is a resource for internal business partners and external stakeholders. This role is a member of the executive support team and shares relevant knowledge and best practices with colleagues. This position may manage other administrative positions within the business portfolio.

The successful candidate will have the following:

• Post-secondary degree or certificate in Business Administration or Office Administration. Equivalent experience may be considered.
• 3-5 years experience with senior management administrative experience.
• Strong organizational and time management skills with focus on detail orientation.
• Excellent interpersonal and communication skills, professional demeanor and ability to work across the organization.
• Strong writing, editing, grammatical, organizational and research skills.
• Effective problem-solving and decision-making skills with the ability to assess, evaluate and identify what outcome should occur.
• Professional manner, good presence and a sense of discretion, diplomacy and tact when handling sensitive situations / information.
• Handles multiple tasks and prioritize tasks.
• Able to work well both independently and within a collaborative team environment.
• The ability to adapt well to change when new ideas that are introduced.
• Strong computer skills and proficient in Microsoft Office suite.

How to Apply

If this role piques your interest, please submit your cover letter and resume. Competition will close once a suitable candidate is found.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Community Initiatives and Agriculture team is looking for a dynamic and results-driven Exhibit Sales Lead to join our team and spearhead our exhibition sales efforts. The ideal candidate will be responsible for cultivating and maintaining relationships with exhibitors and driving sales strategies. With a keen understanding of the events industry, this individual will work closely with various internal team members to ensure seamless coordination of exhibit spaces and ensure a high level of customer satisfaction.

An Exhibit Sales Lead plays a pivotal role in managing and driving sales for exhibitions, conventions, or trade shows. They are responsible for identifying and securing exhibitors and maintaining relationships with key clients. The role requires a strategic thinker that is passionate about everything exhibits and has excellent communication and negotiation skills to create compelling sales pitches and close deals. Additionally, they often collaborate with event teams to ensure smooth execution and customer satisfaction.

The successful candidate will have the following:

• Post secondary in business, marketing or an extensive knowledge of sales, marketing resource building. Relevant experience may be considered.
• 2+ years of sales experience, preferably within a telephone-based inside sales, outbound calling environment.
• Experience with recruiting vendors, building relationships and strong event execution skills.
• Excellent Problem-solving and critical thinking skills.
• Outstanding communication and interpersonal skills, work in collaboration.
• Strong organizational skills, detail-oriented, and ability to multi-task.
• Ability to work a variety of hours depending on the event.

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than October 30, 2024

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

We are seeking a dedicated and knowledgeable Safety Advisor to join our team. The ideal candidate will be responsible for developing, implementing, and continuing to evolve our safety policies and procedures to ensure a safe working environment for all employees.

This position is responsible for OHS programs at EXPO Centre to ensure the safety of the facility, staff, clients and guests. This person must consistently convey mature professional judgment, be competent in safety management, systems and technical knowledge. They should be able to apply them in a work setting with minimal supervision.

Key Responsibilities:

• Conduct regular safety audits and inspections to identify hazards and ensure compliance with safety regulations.
• Develop and deliver safety training programs for employees at all levels.
• Investigate accidents and incidents, providing detailed reports and recommendations for improvement.
• Collaborate with management to create a culture of safety within the organization.
• Assist in the development of emergency response plans and safety drills.

Qualifications:

• Bachelor’s degree in occupational health and safety, Risk Management, or a related field. Equivalent work experience may be considered.

• Certification in safety management (e.g., CRSP, CHSC, or similar) is preferred.

• Minimum of 5 years of experience in safety management, preferably within an event venue, hospitality, or entertainment setting.

• Strong knowledge of Alberta Occupational Health and Safety (OHS) regulations and other relevant local, provincial, and federal laws.

• Experience in conducting safety audits, risk assessments, and incident investigations.

• Excellent leadership, communication, and interpersonal skills.

• 5 - 7 years of experience in a Safety Specialist or Advisor role.

• Ability to develop and conduct safety training programs.

• Strong decision-making abilities, especially in emergency situations.
• Highly proficient communicator (both verbal/written).

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than November 1, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Assistant Manager, Event Services plays a critical role in ensuring the successful planning and execution of events at the Edmonton Convention Centre. Reporting to the Manager of Event Services, this position is responsible for event coordination, client relationship management, and leadership of the event services team. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a commitment to delivering high-quality service while fostering a positive guest experience and engaged workforce. This position also requires a collaborative approach, working closely with the Building Services Manager and other key departments to ensure operational excellence.

As the Assistant Manager, Event Services, you will:

• Support and lead along with the Manager of Event Services in supervising the event setup team.
• Conduct pre-shift meetings and actively participate in BEO meetings to ensure clear communication and expectations.
• Lead recruiting, training, scheduling, and performance management activities for event setup staff.
• Provide coaching, mentorship, and support to team members, fostering an environment of continuous improvement and accountability.
• Assist with resolving employee conflicts, managing scheduling adjustments, and overseeing overtime management.
• Lead and resolve any on-the-ground issues during event setups, ensuring minimal disruption and effective problem-solving in collaboration with the Manager of Event Service and Building Services Manager.
• Review detailed event orders to ensure client requirements are met according to Banquet Event Orders. Coordinate the layout, setup, and teardown of event spaces, encompassing public areas, furniture, equipment, and back-of-house logistics.
• Collaborate with external vendors and suppliers to ensure all event-related needs are met.
• Conduct inspections with the Event Service Manager to verify that setups meet client specifications, quality standards, and safety protocols. Address any discrepancies promptly to maintain high levels of client satisfaction.
• Foster interdepartmental collaboration to ensure seamless execution of events, ensuring effective communication and operational efficiency.
• Develop and maintain event timelines, floor plans, and setup requirements, ensuring all setups comply with venue policies and safety regulations.
• Cultivate strong relationships with clients, proactively addressing their needs and seeking opportunities for service enhancement.
• Regularly inspect event equipment to ensure functionality and arrange necessary maintenance or repairs through established systems (e.g., submitting and following up on Impulse tickets).
• Manage inventory oversight, ensuring all equipment is in proper working condition and maintaining adequate par levels of materials, equipment, and furniture for events.
• Work with the Maintenance Team to manage preventative maintenance schedules and ensure the timely completion of work orders.
• Ensure that setup standards and detailed Standard Operating Procedures (SOPs) are consistently implemented, reviewed regularly, and updated as needed to maintain and enhance operational excellence.
• Coordinate safety and certification training and maintain safety records for the event services team. Ensure all crew members are trained in and adhere to safety regulations, including the use of PPE and safe handling practices for equipment.
• Conduct safety checks to minimize risks during event setup, execution, and teardown.
• Validation of Crew training and certifications. Conducting risk assessments, utilizing personal protective equipment (PPE) and relevant tools, adhering to event-specific protocols, and managing documentation and reporting processes.
• Ensure compliance with all health, safety, and environmental regulations, including fire codes and accessibility requirements.
• Ensure all setups and room spaces comply with safety protocols and regulatory requirements.
• Maintain knowledge of ECC contractor orientation, forklift operation, fall arrest training, and other certifications, ensuring staff compliance.
• Actively participate in monthly Health and Safety (H&S) meetings, contributing to a culture of safety and compliance.

The ideal candidate will have:

• High school diploma required with a degree or certification in Hospitality, Business Administration or related field considered an asset.
• 3-5 years of experience in event services, preferably in a convention centre or similar environment.
• Experience supervising staff in a unionized environment is considered an asset.
• Minimum of 2 years of leadership experience, with demonstrated ability to manage and motivate teams.
• Ability to lift heavy objects, equipment and stand/walk for extended periods.
• Excellent communication and interpersonal skills.
• Proficiency in event management software and Microsoft Office.
• Knowledge of health and safety regulations, required.
• Responsible for forecasting staffing requirements, managing schedules, and reporting payroll.
• Experience with productivity measurements and budget forecasting to optimize resource utilization.
• Safety comes first – you have comfortable knowledge of health and safety, and food safety requirements, terms, and priorities.
• The job requires onsite presence – and flexibility to accommodate business demands. This may include evenings, weekends, or stat holidays.
• You are friendly and approachable and people friendly.
• You understand that time waits for no one and moving in a fast-paced environment is likely.
• First-Aid and Forklift certification is an asset.
• Working knowledge of cleaning equipment and tools
• Working knowledge of Microsoft Office suite, Working knowledge of payroll system
• Experience working with a unionized staff and familiarity with collective bargaining agreements is essential.
• Maintains department relevant MSDS (Material Safety Data Sheet) and certifications catalogue for quick reference and COR (Certificate of Recognition) audits

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than November 5, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

Are you passionate about driving impactful change and shaping a sustainable future? Join us as the Director of Social and Environmental Sustainability, where you will be at the forefront of our mission to enhance environmental and social responsibility!

In this dynamic role, you’ll collaborate with managers, employees, clients, and stakeholders to revolutionize our approach to sustainability. Your vision will help us minimize our environmental footprint while maximizing our positive social impact—making a real difference in our community and beyond!

As a key leader, you’ll implement groundbreaking sustainability initiatives aligned with our business strategy, Edmonton’s Regenerative Tourism Strategy, and the city’s strategic vision. You’ll bridge communication across diverse teams, translating complex sustainability concepts into actionable insights that resonate with every part of our organization.

As the successful candidate for this role, you will:

• Develop and implement comprehensive sustainability strategies that align with Explore Edmonton’s vision and goals, ensuring they integrate with the broader Edmonton Regenerative Tourism Strategy.
• Lead and mentor a team of sustainability professionals, fostering a culture of innovation, collaboration, and accountability.
• Brainstorm and identify creative ways in which the company can balance business obligations with the goal of respecting, supporting, and improving the local and global environments.
• Lead the company towards change by anticipating sustainability trends and seizing new business opportunities.
• Design, launch, and manage sustainability programs and initiatives that address key environmental and social impact areas, such as energy efficiency, waste reduction, and community engagement.
• Integrate sustainability beyond compliance and into areas like new product offerings and new business opportunities.
• Work with communications and marketing to develop pioneering sustainability programs, products and experiences that position Edmonton as a sustainable tourism destination of choice.
• Increase national and international awareness of Edmonton by amplifying our sustainable tourism features according to international standards and best practices.
• Develop and maintain systems that support major event organizers in developing and implementing leading-edge sustainable event plans.
• Establish and monitor key performance indicators (KPIs) to evaluate the success of sustainability programs and drive continuous improvement.
• Propose and implement strategies to address various environmental concerns including energy use, conservation, reduction of pollution, sustainable agriculture, sustainable procurement, recycling, building and facility design, and general education on sustainability.
• Considers sustainability proposals with attention to factors such as cost effectiveness, feasibility, and ease of integration with other programs.
• Facilitate collaboration with partners to enhance sustainable practices and support community-based sustainability initiatives.
• Draft and prepare reports, presentations, and proposals; presents proposals and recommendations to the Senior leadership Team and other key stakeholders. Create unity among Explore Edmonton partners around sustainable tourism development.
• Identify emerging sustainability trends and opportunities, guiding the organization in adopting innovative practices that advance environmental and social sustainability.
• Develop and deliver training programs to enhance organizational knowledge and capacity in sustainability practices.
• Maintain current working knowledge of, and ensures compliance with, all applicable local, provincial, federal, and internal environmental laws and regulations.
• Develop and manage budgets for sustainability projects and initiatives, ensuring efficient use of resources and alignment with organizational goals.

The ideal candidate will have:

• 5+ years of proven experience implementing social and environmental sustainability programs, require
• 3-5 years of direct leadership experience required, with the ability to demonstrate proven track record leading a team with the ability to manage and motivate teams to achieve strategic goals and drive organizational success.
• Bachelor’s degree in Environment and Eco-Related studies, required. Master’s degree highly preferrable.
• Experience working in a corporate, business and management setting required.
• Professional certification in carbon measurement and management preferred
• Excellent and creative problem-solving and analytical skills.
• Ability to analyze and understand research and to identify relevant and valuable information.
• Must be able to navigate a variety of settings as needed to identify environmental sustainability issues and solutions.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to create, interpret, and execute a budget.
• Presentation skills required to deliver proposals to varying groups of individuals.
• Thorough and current knowledge of sustainability practices, and applicable laws and regulations.
• Proven experience with environmental standards, including carbon measurement

• Excellent communication skills, strong writing and public presentation skills.
• Good consultation skills, active listener, service philosophy.
• Project management background an asset.
• Flexibility to work overtime where required with occasional business travel required.

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than November 13, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers.

The Assistant Manager, Guest Experience is responsible to support the delivery and management of all aspects of the guest experience team which includes event staff within the venue as well as the operation of the parking lots. The Assistant Manager, Guest Experience works closely with multiple departments throughout the organization and facilitates the development of a collaborative team approach to maximize short-term and long-term operational efficiencies.

The Assistant Manager, Guest Experiences assists in building and maintaining a highly engaged and productive guest experience team that delivers a high level of customer service to consistently exceed our guest’s expectations.

The successful candidate will have the following:

• Will have 5 years' experience in a customer service focused environment.
• 2 years of supervisory or manager experience.
• Exceptional Organizational skills, ability to problem solve, and have quick decision-making skills.
• Outstanding communication and interpersonal skills, work in collaboration.
• Ability to work in various areas – either indoors in an office setting or outdoors in variety of climates.

About Us

• We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.
• Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.
• Managed by Explore Edmonton Corporation, the Edmonton Convention Centre and Edmonton EXPO Centre both work toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. As two of Edmonton’s largest and busiest venues, the Edmonton Convention Centre and Edmonton EXPO Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors every year.

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than November 7,2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.